Allergen Statement
This statement applies to all food products sold by COCOAFAIR on www.cocoafair.com.
Shared Production Environment
Our chocolate and food products are made in a facility that handles common allergens, including milk, soy, tree nuts, peanuts, and gluten (wheat). While we take care to manage allergens during production, we cannot guarantee that any product is completely free from traces of these allergens due to the shared production environment.
Check the Label
Always read the ingredient list and allergen information on the product packaging before consuming. Product pages on our website list known ingredients, but the packaging is the definitive source of allergen information for each product.
If You Have a Food Allergy
If you have a food allergy or intolerance, please take care when choosing products and consult the packaging. If you are unsure about a specific product, contact us at onlinesales@cocoafair.com before ordering, and we will help where we can. If you experience an adverse reaction, stop consuming the product and seek medical advice.
Storage
Store chocolate in a cool, dry place away from direct sunlight and strong odours. Chocolate is heat-sensitive; exposure to high temperatures may cause cosmetic changes such as softening or surface discolouration, which do not affect safety.
Customer Service & Contact
| onlinesales@cocoafair.com | |
| Phone | +27 21 551 0042 |
| Support Hours | Mon–Fri & Sun 08:30–17:00, Sat 08:00–17:00 (SAST) |
| Response Time | Within 1 business day |